Manager
Customer Service
Dear Sir,
Subject : Your extremely poor Customer Service performance
I settle my financing loan with Citibank in July2007 with Citibank send me the loan account statement date 24Jul 2007 showing the account was closed in 24Jul 2007. Citibank also send me a check (no XXXXXX, date 30Jul 2007) to refund the balance of the money.
I though I will be happy owing my own property but it seen like this is the beginning of the night mare. About close to 2 months of the loan settlement when no news was received from either Citibank or the Citibank lawyer, I began to call Citibank follow up on the issue.
I called and called and follow up for 3 months, finally Citibank sent the relevant documents to your lawyer XX XXX and Partner in late Dec2007. In 3rd Jan2008, my wife and I went to your lawyer XX XXX and Partner office to sign the relevant documents.
Guess what, today is 28Feb 2008; this morning when I call your lawyer XX XXX and Partner office, according to the lawyer these documents was sent back to Citibank in 7Jan 2008 and as of today 28Feb 2008 these documents are still at Citibank office.
Fifty two days had passed and Citibank take no action?
I had cleared my loan and after 7 months I'm still not the rightful owner.
Because of this delay, I can not sell of the properties. Can I charge Citibank for the potential interest lose?
Please speed up your processes.
A very dissatisfy customer.
Yours truly,
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p/s If you were I, will you still do business with Citibank in the future?
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